Returns & Refunds Policy

Effective Date: 12 July 2026

The Life List Co strives to ensure that all our customers are satisfied with their purchases. Our Returns and Refunds Policy forms part of, and must be read in conjunction with, our Website Terms and Conditions.

DIGITAL PRODUCTS | NO REFUND POLICY

Due to the nature of digital products, all sales are final once the product has been downloaded. We are unable to offer refunds or exchanges for change of mind.

This policy does not affect your statutory rights under the Australian Consumer Law.

I RECEIVED THE WRONG ORDER

If you receive a digital product that you did not order, or the download link provided is incorrect, we apologise and will make it right as quickly as possible. Please contact us via our Contact Form or email us at hello@thelifelistco.com.au and we will send you the correct product at no extra cost.

MY DOWNLOAD LINK IS NOT WORKING

If the link provided to download your digital product is not working, please contact us via our Contact Form or email us at hello@thelifelistco.com.au and we will send you a revised download link at no extra cost.

I HAVE CHANGED MY MIND

Unfortunately, we cannot accept returns or provide refunds for change of mind on digital products once they have been downloaded.

CAN I RETURN A SALE ITEM?

Unfortunately, we cannot accept returns for sale items unless the incorrect product was delivered or the download link was not working.

DISPUTE RESOLUTION

Any disputes or disagreements related to returns and refunds will be resolved through negotiation or mediation in accordance with our Website Terms and Conditions. In the event of unresolved disputes, the parties may seek resolution through arbitration or small claims court as applicable.

POLICY UPDATES

We reserve the right to update or modify this Returns and Refund Policy at any time. Customers will be notified of any significant changes, and the revised policy will be effective from the date specified.